Nibi

Cookie Policy

Effective date: 30 July 2026

Welcome to Nibi

At Nibi, we believe the best technology should feel effortless — and the information that supports it should be just as easy to understand.

We've written this Cookie Policy in plain English because we believe privacy and legal information shouldn't be confusing.

This Cookie Policy explains how we use cookies and similar technologies when you visit our website, use our app or interact with our Service.

We're committed to using cookies responsibly and giving you meaningful control over how they're used.

We'd always rather explain something clearly than leave you guessing.

If you have any questions, we're always happy to help at help@usenibi.com.

1. What Are Cookies?

Cookies help make Nibi work the way you'd expect. Some are essential for keeping the Service secure and reliable, while others help us understand what's working well and where we can improve.

For example, they can help keep you signed in securely, remember preferences and help us understand how the Service is being used.

Some cookies are essential for Nibi to work properly, while others help us improve reliability, security and customer experience.

2. How Nibi Uses Cookies

We use cookies and similar technologies to:

  • keep the Service working correctly;
  • help you sign in securely;
  • remember preferences;
  • improve functionality;
  • understand how the Service is used;
  • prevent fraud and misuse;
  • measure performance; and
  • improve customer experience.

3. Cookies That Keep Nibi Working

Some cookies are essential for the operation of Nibi.

These cookies help us:

  • authenticate users;
  • maintain secure sessions;
  • keep the Service operational; and
  • support core functionality.

Without these cookies, parts of the Service may not function correctly.

4. Analytics Cookies

Analytics cookies help us understand how people use Nibi.

This allows us to:

  • identify performance issues;
  • improve reliability;
  • understand feature usage; and
  • continue improving the Service.

Analytics information is generally aggregated and cannot usually identify individual users directly.

5. Functionality Cookies

Functionality cookies remember choices you've made so your experience feels more personalised.

For example, they may help remember:

  • Account preferences;
  • favourite Merchants;
  • language preferences; and
  • other Service settings.

6. Marketing Cookies

Where used, marketing cookies help us:

  • understand the effectiveness of promotions;
  • improve communications;
  • measure campaign performance; and
  • prevent abuse of promotions.

Where required by law, we'll ask for your permission before using these cookies.

We only work with trusted providers who help us operate the Service securely and reliably.

7. Third-Party Technologies

Nibi works with trusted third-party providers to help deliver the Service.

Depending on how you use Nibi, these providers may use cookies or similar technologies to support:

  • payment processing;
  • analytics;
  • customer communications;
  • security; and
  • technical infrastructure.

These providers operate under their own privacy practices.

For more information about how personal information is used, please see our Privacy Notice.

8. Managing Cookies

Most browsers allow you to:

  • view cookies;
  • delete cookies;
  • block cookies; and
  • manage cookie settings.

Please note that restricting certain cookies may affect parts of the Service.

9. Changes to This Cookie Policy

As Nibi develops, we may update this Cookie Policy from time to time.

The latest version will always be available through the Service.

Thank You for Choosing Nibi

Thank you for choosing Nibi.

We're committed to making ordering ahead simple, reliable and effortless.

If you have any questions about this document, we're always happy to help.

Nibi Ltd

Company Number: 17377423

Registered Office: London

Email: help@usenibi.com

Version 1.1 — Effective Date: 30 July 2026