Support
Last updated: 22 July 2026
How to Get Help
We're here to help. Below are the different ways to get support depending on your issue.
Order Issues
If something went wrong with your order — wrong items, long wait, or quality concerns — you can contact the coffee shop directly or raise a support ticket.
Refund Requests
You can request a refund for orders collected within the last 24 hours. Refunds are reviewed and processed by our team.
Disputes
If you're unable to resolve an issue with a coffee shop, you can raise a formal dispute through Nibi.
Contacting Coffee Shops
Coffee shop contact details are available on each order's support page. Go to your orders, tap an order, and tap "Need help with this order?"
Response Times
Our support team aims to respond to all enquiries within 24 hours during business hours (Monday–Friday, 9am–5pm UK time).
Privacy and Data
For privacy concerns, data export, or account deletion, visit your Privacy Settings or our legal pages: